View all

Questions You Might Want to Ask Us 😄

After placing an order, how long does it take for you to ship it?

After receiving your order, we will process it within 1 business day and arrange for shipment within 3 business days.

What should I do if the item I purchased doesn't fit or I'm not satisfied with it?

You can contact us at support@prime-shelf.store. For any product damage or size discrepancies not caused by the customer, we will process your return and refund free of charge.

What should I do if the item I purchased is lost during shipping?

If this issue occurs, we will assume full responsibility and refund the full purchase amount to the customer.

How long does shipping typically take after an order is marked as shipped?

We have warehouses in Europe, North America, South America, Asia, and other regions. We will select the warehouse with the shortest shipping time based on your shipping address. Actual shipping times may also be affected by customs clearance. If we have a local warehouse in your country and that warehouse has the specific model you purchased in stock, you will receive your package more quickly.